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Spike1964
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Device slots not available

Recently registered my new laptop to watch Sky Sports. Used my one device change and it worked fine until yesterday. Called Virgin who cleared my slots and told me to add the new device again (the option for 1 device change is showing as available). However, there is now nothing in 'Your Devices'. The support was appalling. He kept putting me hold for two minutes and clearly didn't have a clue. Was supposed to receive a phone call back from his superior. Still waiting. 

Sky.jpg

Here's a screenshot.

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Re: Device slots not available

Hi Spike1964,

 

Thanks for your post and welcome to the forums. It's lovely having a new face on board with us Smiley Happy

 

Apologies to hear you've been having an issue using the Sky Sports app. 

 

I have gone in to your account today and added a device change for you. If you can try streaming for me from the device you want to use it will register automatically. 

 

Has this resolved things or do you still get that error? 

 

Come back and let me know. 

 

Thanks,

Kath_F
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Spike1964
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Re: Device slots not available

Problem still exists. It shows the sky Sports options bar, but no streaming.


Kath_F wrote:

Hi Spike1964,

 

Thanks for your post and welcome to the forums. It's lovely having a new face on board with us Smiley Happy

 

Apologies to hear you've been having an issue using the Sky Sports app. 

 

I have gone in to your account today and added a device change for you. If you can try streaming for me from the device you want to use it will register automatically. 

 

Has this resolved things or do you still get that error? 

 

Come back and let me know. 

 

Thanks,


 

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Re: Device slots not available

Hi Spike1964,

 

Thanks for coming back to me on this and letting us know that things haven't improved. 

 

I'm at a loss here now so the next step would be to give the teams a call on 150 / 0345 454 1111. They will be able to take remote access and look at the issue firsthand. 

 

Let me know how the call goes. 

 

Thanks,

Kath_F
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