Thanks for your post and welcome to Community. I'm sorry to hear you are having an issue adding your device for use with the Sky apps.
The TV Anywhere and Sky platforms are separate and therefore not synced so any changes made to one, also need to be made to the other.
You can manage the devices you have registered for use with the Sky platform by going to anywhere.virginmedia.com > My Profile > Sky Movies & Sky Sports. Don't select Device settings as this will take you to manage the devices you have registered for TV Anywhere.
Let me know how you get on and keep me posted.
Kath_F Forum Team
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