I have got tv anywhere app on my iPad 2 which runs iOS 7. I have purchased Ethernet cable and attached between super hub and set top box (IP address starts 192). The app obviously recognises something as all my shows etc show up and the pause button works. However if I try to use my iPad to watch anything it says that the device is not registered and to register it. I click on register and it shows me a screen which says "Access denied - return to App". I cannot register device at all. I cannot get through on phone to get someone to talk me through. What am I doing wrong??,
I had exactly the same problem which was resolved by logging in with the main email address that is registered with my Virgin Media account. I had been using a second email address which is why the device registration option was not available in the settings.
I've got exactly the same problem ((Access Denied when trying to register iPhone and iPad as devices for TV Anywhere). However I only have a primary account and no sub accounts. I can log into to http://anywhere.virginmedia.com/ OK from my Mac and stream TV OK, but my other devices always get the access denied page. I have tried changing the IOS Safari settings to always allow all cookies, with no success.