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Sadsyndrome
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Device registration not recognised

Hi

i am using TV anywhere on iPad. When trying to stream it says not registered, but the app shows my iPad is registered? do I have to re-register and if so will I lose one of my 2 permitted changes?

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Re: Device registration not recognised

Hi Sadsyndrome,

Thanks for your post and welcome to the forums. Apologies to hear you've been having an issue streaming TV Anywhere Smiley Sad 

If you updated the app or the OS then you would need to re-register your device. It's easy to do though so don't worry. 

Using a PC/Laptop go to anywhere.virginmedia.com > My Profile > Device Settings. Remove the current registration by clicking on the Delete button. Once you've done this, using the device you are trying to re-register, open up TV Anywhere and log in. Try to stream Channel 4 and this should then prompt you to register the device.

I have added a device change for you to use so if you follow the prompts on the screen, this will register the device for you and streaming will then commence Smiley Happy

Let me know how things go.

Kath_F
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Tech fan? Have you read our Digital life blog yet? Check it out




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  • 20.92K
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Helpful Answer

Re: Device registration not recognised

Hi Sadsyndrome,

Thanks for your post and welcome to the forums. Apologies to hear you've been having an issue streaming TV Anywhere Smiley Sad 

If you updated the app or the OS then you would need to re-register your device. It's easy to do though so don't worry. 

Using a PC/Laptop go to anywhere.virginmedia.com > My Profile > Device Settings. Remove the current registration by clicking on the Delete button. Once you've done this, using the device you are trying to re-register, open up TV Anywhere and log in. Try to stream Channel 4 and this should then prompt you to register the device.

I have added a device change for you to use so if you follow the prompts on the screen, this will register the device for you and streaming will then commence Smiley Happy

Let me know how things go.

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out