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Grannyager
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Device registration issues again!

I don't know what is happening in Virgin land but please, for heavens sake fix this stupid device registration glitch!

I spoke at length to Tech support last night because my device is continually not recognised.  Because of the previous situation I had both devices occupied by my laptop - differently named.  Last night I ran out of device changes so Tech support gave me one more and I logged on again.  Today my device is not recognised again.

At this rate I won't be watching TV anywhere because I have no more changes until November - unless some kind tech man fancies chatting to me for 45 minutes like last night (remote access and all).

This really needs to be fixed as I know I am not the only one thus impacted

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Crockret
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Re: Device registration issues again!

While the symptoms are the same, the root cause isn't always. I suspect the recent glut of problems on this are down to significant recent Windows 10 updates.

That this problem seems to happen for you on every TV Anywhere session suggests this isn't the cause of your problems though. So check that:

* you are using the same browser that you registered the device with

* cookies are allowed in that browser.

* Flash is up to date in that browser.

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Grannyager
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Re: Device registration issues again!

Yes

Yes 

Yes

It's a MacBook running Safari.  Ive done nothing to change the settings

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Forum Team
Forum Team
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Re: Device registration issues again!

Hi there Grannyager,

 

Really sorry to hear about the issue experienced in regards to our TV Anywhere service.

 

I have responded to your post relating to this in a separate thread.

 

Please let me know if there is anything more that I can do to help.

 

Take care,

 

Nat_J

 

 

 

 


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