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Gallagt
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Device not registered

Hi When i try to stream on my iphone or ipad on virgin tv anywhere it comes up with device not registered even though both devices are registered
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Re: Device not registered

Hi Gallagt,

 

Thanks for taking the time to post.

 

I have just re-synced your subscription so please test it again and let me know whether you're still experiencing this problem.

 

Kind regards

Rose
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Gallagt
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Re: Device not registered

Hi Rose
I have tried again but it is still not working
Thanks
Tony
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Re: Device not registered

Thanks for getting back to me Tony.

 

Have you tried removing both devices and re-registering?

 

You can find out how to do this on our help page here.

 

Please let me know how you get on.

 

 

Rose
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Gallagt
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Re: Device not registered

Hi Rose I have done this and it is now working fine. Thanks Tony
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Re: Device not registered

Hi Tony,

That's great news and thanks for the update.  I'll let Rose know.

Should you need us again in the future, you know where to find us.

Collette.


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