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Tim_Deegan
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Device not registered, when it is showing on the list

Ive just tried watching a program on TV Anywhere, but it says that my device isn't registered. But when I click the link to register the device it appears on the list as registered.

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Re: Device not registered, when it is showing on the list

Hi Tim_Deegan, 

 

Thanks for your post and welcome to the forums. Apologies to hear you've been having an issue streaming TV Anywhere Smiley Sad 

 

If you updated the app or the OS then you would need to re-register your device. It's easy to do though so don't worry. 

 

Using a PC/Laptop go to anywhere.virginmedia.com > My Profile > Device Settings. Remove the current registration by clicking on the Delete button. Once you've done this, using the device you are trying to re-register, open up TV Anywhere and log in. Try to stream Channel 4 and this should then prompt you to register the device.

 

I have added a device change for you to use so if you follow the prompts on the screen, this will register the device for you and streaming will then commence Smiley Happy

 

Let me know how things go.

Kath_F
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