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loft3
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Device not Remembered

I updated my MacBook and afterwards Virgin Anytime told me I have to register my device even though it was working fine before. I deleted the device to reregister it but it said I'd used up my device changes and so now I have no devices registered to my account. Is there a way I can get this fixed without waiting until next month?

Thanks

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Forum Team
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Re: Device not Recognised

Hi loft3,

 

Thanks for your post and welcome to the forums. Apologies to hear you've been having an issue streaming TV Anywhere Smiley Sad 

 

Whenever you update the app, the browser or the OS then you would need to re-register your device. It's easy to do though so don't worry. 

 

Using a PC/Laptop go to anywhere.virginmedia.com > My Profile > Device Settings. Remove the current registration by clicking on the Delete button. Once you've done this, using the device you are trying to re-register, open up TV Anywhere and log in. Try to stream Channel 4 and this should then prompt you to register the device.

 

I have added a device change for you to use so if you follow the prompts on the screen, this will register the device for you and streaming will then commence Smiley Happy

 

Let me know how things go.

Kath_F
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