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cumberland23
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Device management

hi

i have 2 devices registered which we no longer have but can't delete them, i have signed into the anywhere website and gone to devices but all it lets me do is rename. 

 

Any answers?

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Superuser
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Re: Device management

If you wait here, it takes around a week, you can ask for an extra device change.


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Superuser
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Re: Device management

I believe that when you use a new device, it will ask you which old device you want to replace.

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cumberland23
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Re: Device management

I tried using my tablet this morning but a notification came up saying wait until 1/3/18, my old device was last added in december

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Superuser
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Re: Device management

If you wait here, it takes around a week, you can ask for an extra device change.

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cumberland23
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Re: Device management

Ok, will someone from virgin reply?

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Superuser
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Re: Device management

Yes.

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Forum Team
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Re: Device management

Hi cumberland23,

Welcome to the community.

I have just reset the devices so you should now be able to register a new device.  Let me know how you get on.

I'm here to help.

Collette.


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