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Device limit reached

Hi. I am a Virgin Media customer and registered my iphone on the Virgin TV Anywhere site yesterday. To do this I had to de-register my son's device, which he didn't need any more. I can now access services on the Virgin TV Anywhere site. However, when I try to play Sky SPorts1 it requests me to download the Sky Sports app, which I have done. When I try to watch Sky Sports on the Sky SPorts app and log in using my Virgin Media account, it says Device Limit reached. What do I need to do?

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Re: Device limit reached

Hi Phil1234,


I'm sorry to hear you are having an issue adding your device for use with the Sky apps. 
The TV Anywhere and Sky platforms are separate and therefore not synced so any changes made to one, also need to be made to the other. 
You can manage the devices you have registered for use with the Sky platform by going to > My Profile > Sky Movies & Sky Sports. 
Delete your son's device from here and then try streaming from the new device and it should work Smiley Happy 
Keep me posted.
P.S - Welcome to the Community Smiley Very Happy 
Forum Team

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