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MattD1981
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Device limit reached (but it hasn't)

Hi

My iPhone and iPad have stopped working on tv anywhere. I have a current sky sports and Sky movies packages and have always used both devices as my 2 registered. I have made no changes and I can't watch on either. Please help!!!
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Re: Device limit reached (but it hasn't)

Hi MattD1981,

 

Thanks for your post and welcome to the forums. It's lovely having a new face involved in the Community Smiley Happy 

 

I'm sorry to hear you are having an issue using your devices for streaming. 

 

Can you confirm if the issue is with the TV Anywhere apps or the Sky apps? As you've mentioned both I've double checked both for you Smiley Happy

 

If the issue is with TV Anywhere:

> Using a PC/Laptop go to anywhere.virginmedia.com > My Profile > Device Settings. Remove the current registration by clicking on the Delete button. 

> Once you've done this, using the device you are trying to re-register, open up TV Anywhere and log in. Try to stream Channel 4 and this should then prompt you to register the device.

> Follow the prompts on the screen and this will register the device for you and streaming will then commence Smiley Happy

 

If the issue is with the Sky apps: 

> You can manage the devices you have registered for use with the Sky platform by going to anywhere.virginmedia.com > My Profile > Sky Movies & Sky Sports. 

> Remove the current registration by clicking on the Delete button.

> Once you've done this, using the device you are trying to re-register, open up the Sky Movies or Sky Sports app and select a channel to stream. This will register the device automatically Smiley Happy 

 

Come back and let me know how things go. 

 

Thanks,

Kath_F
Forum Team

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