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ginderg
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Device could not be detected

Hi, hope someone can help.

I am unable to watch TV anywhere on my computers.  When I try and go into the Device Settings, I get an error Device Could Not Be Detected, and no devices are listed.  I am using Internet Explorer version 11 on Windows 7, as well as Microsoft Edge on a Windows 10 machine and am getting same error.

The Device Settings screen shows that I have changed 1 device 2 days ago, but this is simply the same time when I tried to use it on the first laptop which was previously in use last watched a few months ago, so its likely referring to the same laptop where it does not allow me to watch.

I have tried clearing history from both IE as well as Chrome just in case.

any help welcome.:

thanks

Gin

 

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Peter44Y
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Re: Device could not be detected

I have been having the same issue since last night and apparently there is an issue with TV Anywhere that is not expected to be resolved until 1800 this evening

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Forum Team
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Re: Device could not be detected

Hi guys, 

 

Apologies to hear you are having an issue using TV Anywhere currently. 

 

We're aware there is a fault and we are already on the case to get this resolved. 

 

We'll be posting any updates to this thread here: TV Anywhere online and iOS

 

Once again, apologies for any inconveniences. 

 

Thanks,

Kath_F
Forum Team

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ginderg
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Re: Device could not be detected

thanks for responding.  Its fixed itself so is now working fine.

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