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gmac1975
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Device can not be detected

Hello,

 

I am trying to use Virgin TV Anywhere on a laptop via Firefox but keep getting the message "device cannot be detected". Can anyone help please?


Thanks 

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Forum Team
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Re: Device can not be detected

Hi gmac1975, 

 

Welcome to the forums, it's great to have you here. 

 

I'm sorry to hear you are having an issue getting your device detected. 

 

The first thing we need to check is you are fully up to date with your Adobe Flash and browser? If yes, try deleting the cache, cookies and history to see if this makes any difference. 

 

If not, please try again on another browser such as Internet Explorer for me. Has this made any difference?

 

Let me know.

 

Thanks,

Kath_F
Forum Team

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