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Stryder1001
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Device Registration

TV anywhere keeps forgetting my ipad is registered and says its not.  When I delete the registration and re-apply it works - but having done that already this month I am now out of permitted device changes.  When I open TV anywhere on Ipad it says Device not registered  - even though it is - and I cant make any changes for another 2 weeks.

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Forum Team
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Re: Device Registration

Hi Stryder1001,

 

Thanks for your post and welcome to the forums. It's great to have you involved with our Community Smiley Happy 

 

Usually this issue happens if you've updated the OS or the app itself. TV Anywhere can forget the registration and therefore produce the error asking you to re-register the device. 

 

I have gone into the account and added a device change for you to re-register your current device. Just make sure you have removed the previous registration by going to anywhere.virginmedia.com > My Profile > Device Settings otherwise both registrations will show meaning you're not able to add another device. 

 

Let me know how things go. 

 

Thanks,

Kath_F
Forum Team

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