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Jax6
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Device Management Problem

I have just bought a new tablet and tried to register the new device for TV on the go. I removed the old device and registered the new device. TV anywhere is accepting the device, but when I try to play Sky Sports it is saying device registration limit reached (when I only have 2 devices). It is not accepting the new device when I gave removed the old one.
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Re: Device Management Problem

Hi Jax6,

 

Thanks for your post and welcome to the forums. Smiley Happy

 

I'm sorry to hear you are having an issue adding your device for use with the Sky apps. The TV Anywhere and Sky platforms are separate and therefore not synced so any changes made to one, also need to be made to the other. 

 

You can manage the devices you have registered for use with the Sky platform by going to anywhere.virginmedia.com > My Profile > Sky Movies & Sky Sports. 

 

I have reset the Sky platform for you now so there are no devices and you have 1 change to use to add the new device. If you try streaming now, it should work. 

 

Keep me posted.

Kath_F
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Jax6
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Re: Device Management Problem

This hasn't solved the problem. My devices just shows up 1 registered device (my android phone) and no other devices. However, when I'm trying to watch off an android tablet it's saying device registration limit reached. Clearly it hasn't reached the limit as I only have 1 device registered.
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Re: Device Management Problem

Hi jax6

 

Thanks for getting back in touch.

 

I can see that you have one device registered for Sky Sports which is the phone and one free slot available.

 

On the tablet re-install the app, then select a channel to stream as this will prompt for registration of the device.

 

Hopefully this will work for you

Sam


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Jax6
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Re: Device Management Problem

Thanks

All working again now.
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Re: Device Management Problem

Hey

 

Thanks for the quick reply.

 

I'm glad this is now working for you, that's great Smiley Happy

 

If there are any further issues by all means get back in touch.

 

Take care

Sam


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