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Registered: ‎16-04-2017
Message 1 of 6 (677 Views)

Device Limit Reached- Sky Sports

I have a problem where it says that the device limit is reached on my sky sports app for registered devices. I did register one device but it broken about over 6 months ago in a sense it still works but the screen was cracked. I can't use that device to sign out or unregister it from the sky sports app. Is there any way a tech support person or anyone else can help with this matter? 

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Superuser
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Message 4 of 6 (1,264 Views)
Helpful Answer
confirmed by Thenewone1000
‎20-04-2017 19:22

Re: Device Limit Reached- Sky Sports


Thenewone1000 wrote:

I have a problem where it says that the device limit is reached on my sky sports app for registered devices. I did register one device but it broken about over 6 months ago in a sense it still works but the screen was cracked. I can't use that device to sign out or unregister it from the sky sports app. Is there any way a tech support person or anyone else can help with this matter? 


You should be able to delete it yourself under My Profile at anywhere.virginmedia.com in the sky sports and cinema section device section.

There are two separate registration systems one for VM one for Sky apps. The two don't synchronise.

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Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.

See where this Helpful Answer was posted

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Fibre optic
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Message 2 of 6 (666 Views)

Re: Device Limit Reached- Sky Sports

i would call their help, or use the online chat, it is unlikely that they will be monitoring the forums on this holiday sunday.

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Community elder
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Message 3 of 6 (665 Views)

Re: Device Limit Reached- Sky Sports

maybe someone at Sky can?

 their app, their limits, their rules....

wanting Virign to fix it is a big ask.

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Superuser
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Message 4 of 6 (1,265 Views)
Helpful Answer
confirmed by Thenewone1000
‎20-04-2017 19:22

Re: Device Limit Reached- Sky Sports


Thenewone1000 wrote:

I have a problem where it says that the device limit is reached on my sky sports app for registered devices. I did register one device but it broken about over 6 months ago in a sense it still works but the screen was cracked. I can't use that device to sign out or unregister it from the sky sports app. Is there any way a tech support person or anyone else can help with this matter? 


You should be able to delete it yourself under My Profile at anywhere.virginmedia.com in the sky sports and cinema section device section.

There are two separate registration systems one for VM one for Sky apps. The two don't synchronise.

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Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
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Forum Team
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Message 5 of 6 (619 Views)

Re: Device Limit Reached- Sky Sports

Hi Thenewone1000, 

 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community Smiley Happy 

 

I'm sorry to hear you are having an issue when trying to stream via Sky Sports. 

 

I'm more than happy to take a look at this however I've not been able to locate your account. I will need some details from you so have sent you a private message. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

 

Thanks,

Kath_F
Forum Team

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Registered: ‎16-04-2017
Message 6 of 6 (614 Views)

Re: Device Limit Reached- Sky Sports

Thank you Graham. I did it and it worked

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