I don't know why exactly but I seem to have come out of my device detection timeout nightmare. If someone within VM has done something to make this happen I am very grateful. This is what I did, no idea if it has made the difference or whether it is a coincidence. I went to my 'control panel' and clicked on the security setting. Sitting there wa a Flash Player icon, something I have not seen before. Clicking on it gives various options including the chance to clear all data relating to flash player from the computer. I did this and when I went back to the tv anywhere site (using IE9) it allowed me to register my device (I was getting timeout when I clicked the settings tab as well) and then watch a show. I had previously deleted all cookies and uninstalled and reintalled flash so I can only assume this Flash player icon in the security folder does smething mre substantial. Timeout has been a problem for nearly a month so I almost dropped my laptop when the registration screen popped up.
I really hope I'm not on here again moaning about this any time soon.
Registered just to say thank you I have struggled with this problem for weeks something had changed player settings have now downloaded latest version of flash player and hey presto registration page poped up thanks whacker 100
I have been watching for months, and now for some reason I get device detection timeout. My Flash is up-to-date. I've done nothing that I would have thought would scupper it. Tried deleting stuff on control panel as above, and nothing works.
Not impressed. If I ring 150 will Iget a human being at the other end - and a solution?
Bloomin eck....just had a chat on a pop up with the hub help and they couldn't fix it...but they could if I paid £20 and a monthly fee of £5 to some premium service....I can get online and I can watch Netflix, I just cant watch virgin media on laptop...something amiss somewhere