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Jobey65
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Deleted wrong device

Having both devices registered on my virgin tv anywhere, I have deleted my tablet, wrongly... So I tried re-register my tablet,but it won't let me,,, I can watch sky sports and movies,but not virgin tv....any ideas ? 

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Andrew-H
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Re: Deleted wrong device

On the other device, if you go to settings, how many changes do you have left in device registration?

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Jobey65
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Re: Deleted wrong device

I have 1 space left but it won't let me register a device, not until a month. On my tablet it says I am registered,  but when I go to watch TV, it says I must register this device ?

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Forum Team
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Re: Deleted wrong device

Hi Jobey65, 

 

Thanks for your post and welcome to the forums. It's great to have you in the Community. 

 

I have gone into the account and added a device change for you to re-register the Tablet. You also have the free slot so if you log in to the app now and try to stream on the tablet, the registration prompt will come up.

 

Let me know if you have any further issues. 

 

Thanks,

Kath_F
Forum Team

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