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Lozzer62
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DEVICE NOT REGISTERED TV ANYWHERE

I have a macbook pro and even though its been working fine for ages, has just started showing DEVICE NOT REGISTERED sign. I have deleted my device and re-entered it but makes no difference. I saw Virgin were dealing with this issue but their post said that this only effects windows systems! NO IT DOES NOT!! 4 days without it so really need to get their act together. Any ideas please or any nice moderates able to shed light on this?? Thanks

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Re: DEVICE NOT REGISTERED TV ANYWHERE

Hi Lozzer62, 

 

Thanks for your post and welcome to the forums. It's great having a new face here even though the circumstances are less than great. We are aware of this issue. 

 

Just to give you an update, the teams have been working on this and we hope to have a resolution soon. 

 

As a work around we are able to add a device change for you which will allow you to register the device however as soon as you log out, you will get the same error again. To get the change added, please give us a call on 150 / 0345 454 1111 and follow the options to speak to the Broadband Faults team. 

 

I know this isn't the best solution but it is only a work around until we can get things back to normal for you. 

 

Keep an eye on the sticky here for further updates: TV Anywhere Device Registration

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out




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  • 20.98K
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  • 1.56K
Forum Team
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1,500 Views
Message 2 of 2
Flag for a moderator
Helpful Answer

Re: DEVICE NOT REGISTERED TV ANYWHERE

Hi Lozzer62, 

 

Thanks for your post and welcome to the forums. It's great having a new face here even though the circumstances are less than great. We are aware of this issue. 

 

Just to give you an update, the teams have been working on this and we hope to have a resolution soon. 

 

As a work around we are able to add a device change for you which will allow you to register the device however as soon as you log out, you will get the same error again. To get the change added, please give us a call on 150 / 0345 454 1111 and follow the options to speak to the Broadband Faults team. 

 

I know this isn't the best solution but it is only a work around until we can get things back to normal for you. 

 

Keep an eye on the sticky here for further updates: TV Anywhere Device Registration

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out