Menu
Reply
  • 28
  • 0
  • 0
sixfoottwo
Joining in
53 Views
Message 1 of 2
Flag for a moderator

Correct Device Not Recognised

My laptop is a registered device, but when I tried to use TV Anywhere, it is telling me it is not recognised. Can this be solved without using a device swap?

0 Kudos
Reply
  • 21.02K
  • 771
  • 1.56K
Forum Team
Forum Team
33 Views
Message 2 of 2
Flag for a moderator

Re: Correct Device Not Recognised

Hi sixfoottwo,

 

Thanks for your post and welcome to the forums. Apologies to hear you've been having an issue streaming TV Anywhere Smiley Sad 

 

If you updated the browser or the OS then you would need to re-register your device. It's easy to do though so don't worry. 

 

Using your PC/Laptop go to anywhere.virginmedia.com > My Profile > Device Settings. Remove the current registration by clicking on the Delete button. Once you've done this, using the device you are trying to re-register, open up TV Anywhere and log in. Try to stream Channel 4 and this should then prompt you to register the device.

 

I have added a device change for you to use so if you follow the prompts on the screen, this will register the device for you and streaming will then commence Smiley Happy

 

Let me know how things go.

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply