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motel
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Continuum on TV Anywhere and Syfy channel in general

Last night's episode of Continuum (series 3, episode 2) hasn't been added to TV Anywhere yet. Episodes are normally up within hours after airing.

 

Also, for some reason the Syfy channel is not listed along with the other channels when you want to see the on demand channels listed here:

 

http://anywhere.virginmedia.com/on-demand/channels/

 

So no one would be able to navigate to the Syfy channel content unless they know the address and that the channel is already available. It can be accessed by going to this address:

 

http://anywhere.virginmedia.com/on-demand/channels/syfy/

 

Continuum is at this address:

 

http://anywhere.virginmedia.com/show/continuum

 

So Syfy should be added to the on demand channel list or else how would viewers know it was available unless they had prior knowledge/interest in the way the way the website works. Indeed, you've gone to the trouble of adding series 1 and 2 so that people could have caught up if they wanted to, but how was any new viewer supposed to find the show in the first place.

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Message 2 of 57
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Re: Continuum on TV Anywhere and Syfy channel in general

Hi motel, 

 

Thanks for your post Smiley Happy

 

OK, so I have gotten this sent over to one of the VOD content guys. Hopefully he'll be able to pick this up pretty sharpish and get corrected.

 

I've also queried the fact that Syfy isn't showing as an On Demand channel. 

 

Once I have any news, i'll let you know.

 

Thanks, 

Kath_F
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motel
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Re: Continuum on TV Anywhere and Syfy channel in general

Hi Kath

Good news. Last week's episode did show up eventually and this week's episode was added promptly after last night's airing.

However, Syfy still doesn't show in the on demand channel list here:

http://anywhere.virginmedia.com/on-demand/channels/

so like I said, people visiting the site have no links to access the syfy content.
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Message 4 of 57
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Re: Continuum on TV Anywhere and Syfy channel in general

Hi motel, 

 

It's great to hear that the episode was uploaded for you and that you didn't miss a good show. 

 

This is known by the team and they are looking into why it's not showing. 

 

Hopefully this can also be resolved soon Smiley Happy

 

Thanks, 

Kath_F
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motel
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Re: Continuum on TV Anywhere and Syfy channel in general

Unfortunately I'm back again Kath. Last night's episode of 'Extant', episode 5, has not yet been added to TV Anywhere.

So it's a Syfy show again. And still no sign of the Syfy in the on demand channel list. The phrase 'slipping through the cracks' comes to mind.

Thanks in advance for getting this rectified.
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frank_gm
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Re: Continuum on TV Anywhere and Syfy channel in general


motel wrote:
Unfortunately I'm back again Kath. Last night's episode of 'Extant', episode 5, has not yet been added to TV Anywhere.

So it's a Syfy show again. And still no sign of the Syfy in the on demand channel list. The phrase 'slipping through the cracks' comes to mind.

Thanks in advance for getting this rectified.

Have a look here, there may have been problems with last night's episode of Extant.

 

http://community.virginmedia.com/t5/TiVo/Extant-viewing-problems/td-p/2754971

 

I recorded it so I will check my recording later.

 

Nice to be able to post again, after their mistake (removed by the Censorship team).
¡No Pasarán!
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motel
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Message 7 of 57
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Re: Continuum on TV Anywhere and Syfy channel in general


frank_gm wrote:

motel wrote:
Unfortunately I'm back again Kath. Last night's episode of 'Extant', episode 5, has not yet been added to TV Anywhere.

So it's a Syfy show again. And still no sign of the Syfy in the on demand channel list. The phrase 'slipping through the cracks' comes to mind.

Thanks in advance for getting this rectified.

Have a look here, there may have been problems with last night's episode of Extant.

 

http://community.virginmedia.com/t5/TiVo/Extant-viewing-problems/td-p/2754971

 

I recorded it so I will check my recording later.

 


Interesting. It's now appeared on TV Anywhere and everything looks ok.

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frank_gm
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Message 8 of 57
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Re: Continuum on TV Anywhere and Syfy channel in general


motel wrote:

frank_gm wrote:

motel wrote:
Unfortunately I'm back again Kath. Last night's episode of 'Extant', episode 5, has not yet been added to TV Anywhere.

So it's a Syfy show again. And still no sign of the Syfy in the on demand channel list. The phrase 'slipping through the cracks' comes to mind.

Thanks in advance for getting this rectified.

Have a look here, there may have been problems with last night's episode of Extant.

 

http://community.virginmedia.com/t5/TiVo/Extant-viewing-problems/td-p/2754971

 

I recorded it so I will check my recording later.

 


Interesting. It's now appeared on TV Anywhere and everything looks ok.


Just checked my recording and it has the problem. Will record again tonight. If it looks OK on TVA then hopefully the problem has been resolved.

 

Nice to be able to post again, after their mistake (removed by the Censorship team).
¡No Pasarán!
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Message 9 of 57
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Re: Continuum on TV Anywhere and Syfy channel in general

Hi motel, 

 

Just checking from this end I can see the episode has indeed been uploaded successfully Smiley Happy

 

Keep any discrepancies coming though.

 

Thanks, 

Kath_F
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motel
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Message 10 of 57
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Re: Continuum on TV Anywhere and Syfy channel in general

Different channel, same problem.

 

Last night's Walking Dead on Fox is still not on TV Anywhere. Series 5, episode 11.

 

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