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KQ1
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Message 1 of 4 (195 Views)

Cisco VideoGuard Player

In order to watch TV on the go I have had to install VG Player. However during installation I received this message: "Your computer specifications do not conform to the requirements of Cisco VideoGuard player and may not work properly."

It does not work properly as both the sound and video are distorted. It worked perfectly previously !

What are the minimum requirements fo a pc running Windows 10 (IE11) ?

 

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Forum Team
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Registered: ‎14-05-2013
Message 2 of 4 (129 Views)

Re: Cisco VideoGuard Player

Hi KQ1, 

 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community Smiley Happy 

 

TV Anywhere doesn't use VideoGaurd Player. It requires the use of Adobe Flash. 

 

You can find the required specifications here: Technical requirements for using Virgin TV Anywhere

 

Make sure you're following those and try again. 

 

Come back and let us know how you get on. 

 

Thanks,

Kath_F
Forum Team

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KQ1
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Message 3 of 4 (66 Views)

Re: Cisco VideoGuard Player

When I try to view Sky Sports via Virgin Media Anywhere I have to download the Sky Sports app which installs this CiscoVideoGuard Player,

which then says that my system does not meet the technical requirements and that it may not work - I am not imagining it.

 

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Message 4 of 4 (54 Views)

Re: Cisco VideoGuard Player

My father has the exact same issue with his sky sports and new laptop so I would like to have a solution too
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