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Hyperrreal
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Chrome/Firefox and Registered Device Problem

I registered a device on chrome, and tried to start watching on Firefox, but that is not working because apparently it registered the browser rather than the device itself. Is there anway of resetting the device registration?

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Re: Chrome/Firefox and Registered Device Problem

Hi Hyperrreal, 

 

Thanks for your post and welcome to the forums. 

 

I'm really sorry to hear that you've been unable to access TV Anywhere since changing browsers.

 

I can certainly get that sorted for you Smiley Happy

 

I've not been able to locate your account to check things at this end so I've sent you a private message. 

 

Once I receive your reply, I can then help further. 

 

Thanks,

Kath_F
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m-lenihan101
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Message 3 of 4
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Re: Chrome/Firefox and Registered Device Problem

Hi there, I'm currently having the same problem in that chrome seems to have registered itself as a device meaning I can't use Virgin TV anywhere on Firefox and was wondering if you would be be able to help

 

Thanks in advance

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Re: Chrome/Firefox and Registered Device Problem

Hi m-lenihan101,

 

Thanks for posting here and welcome to the forums. 

 

Yes I can certainly look into things for you. 

 

Just like the OP, I've not been able to find your account to check things out. 

 

I've sent you a private message requesting some information and once I have your reply I can then help you further Smiley Happy

 

Speak soon, 

Kath_F
Forum Team

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