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mattsalt13
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Cant log in on TV anywhere but can online?

Hi folks,

 

We had virgin about 4 days now and still can't log in to TV anywhere...

It's all wired up correctly and I've enabled the network remote on my TiVo box but no matter what device I try I can't get past the log in page? 

I can log in fine to my virginmedia so I've not forgotten my password!? Any ideas?

Tia 

 

Matt

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Re: Cant log in on TV anywhere but can online?

Hi Matt, 

 

Thanks for your post and welcome to the forums. It's great to have you here even though the circumstances aren't the best Smiley Sad

 

Apologies that TV Anywhere isn't working for you currently. Checking the account, for some reason it's not recognising that you have a TV package on your TiVo®. 

 

I have re-synced the account and also send some refresh hits to your TiVo®. This has refreshed things at our end and there is now a package showing ready for use with TV Anywhere. I'm hoping this will re-sync everything correctly for you at your end too. 

 

Can you reboot your TiVo® for me and try again to see if this has helped?

 

Let me know.

 

Thanks,

Kath_F
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mattsalt13
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Re: Cant log in on TV anywhere but can online?

That's great thanks I'll try it tonight
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mattsalt13
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Re: Cant log in on TV anywhere but can online?

Thanks that's worked great!
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Re: Cant log in on TV anywhere but can online?

Hi Matt, 

 

Thanks for coming back and letting us know things are resolved now. If you have any further issues you know where to find me. 


In the meantime, don't be a stranger around the Community! Feel free to browse through the Boards and jump into a thread if you have any advice or tips that may be of use to others.

 

Take care. 
 

Kath_F
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