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Ryan931
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Cannot view Sky Sports online

When signing in on the Sky Sports website I receive a message stating 'To watch this channel you need to upgrade your subscription.' My subscription covers Sky Sports and the service should work, this has since been confirmed by an employee over the phone but the problem was never resolved.

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Re: Cannot view Sky Sports online

Hi Ryan931,

 

Thanks for your post and apologies for the issues you are having signing in online to watch Sky Sports. 

 

A few things to double check with you:

 

Have you had Sky Sports on your package for more than 24 hours?

When signing in via the website, make sure you select the Virgin Media option before entering your details.

Make sure you are using your Primary log in details as sub account details wont work via the Sky sites. (The best way to check if you are is to log in to My Vm and try and view the bills. If you are able to then you are using the Primary ID.) 

 

Let me know once you've checked these. 

 

Speak soon, 

Kath_F
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Ryan931
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Re: Cannot view Sky Sports online

Hi,

 

I have checked all of those things and it still isn't working.

 

Thanks.

 

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Re: Cannot view Sky Sports online

Hi Ryan931, 

 

Thanks for coming back to us on this. 

 

I'm sorry to hear that none of my suggestions have worked. 

 

The only thing we can do from here now is to run some checks with you. We can look at replicating the fault and raising this up. 

 

Give the team a call on 150 / 0345 454 1111 option 2 then 3 Smiley Happy

 

Let us know how it goes. 

 

Thanks, 

Kath_F
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