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roy190647
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Cannot set up on my ipad

I have downloaded the app for TV Anywhere on my iPad. I have put in my email address and password as registered to My Virgin Media account. The app will not recognise either one or the other. I have tried to reset the password but just the same. I have reloaded the app but just the same. How do I get out of this loop?

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Re: Cannot set up on my ipad

Hi roy190647,

 

Thanks for your post and welcome to the forums. It's great to have you on board with us. I'm really sorry to hear that you're getting an error message when trying to sign in to TV Anywhere. 

 

Do you have an active TiVo® subscription?  If not, you will need one in order to use the app. 

 

If you have got one, have you made any changes to it in the last 24 hours? If so then it can take 24 hours for TV Anywhere to sync with the updates. During this time the Username Error message may appear. 

 

Are you able to login to the website version of TV Anywhere on a PC / Laptop? anywhere.virginmedia.com If not then try resetting the password within My Virgin Media and trying again. 

 

Make sure you are typing the username and password into the app and not relying on Autofill as sometimes they can add an extra space or auto capitalise the first letter. Both of these would produce this error. 

 

Let me know how you get on. 

 

Thanks,

Kath_F
Forum Team

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