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Registered: ‎19-04-2017
Message 1 of 4 (67 Views)

Cannot register devices on TV anywhere APP

Hi, I can log into the app but when I attempt to register my device (which appears to work) when ever I go to click watch live TV or anything from my V6 box is asks me to register the devise. I've removed it and added it again but same problem.

What am I doing wrong?

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Registered: ‎04-07-2016
Message 2 of 4 (35 Views)

Re: Cannot register devices on TV anywhere APP

Hi dans1982,

 

Thanks for posting!

 

Really sorry to hear you're having trouble with TV Anywhere.

 

I've located your account and I can currently see one registered device. Are you still experiencing issues with this?

 

Speak soon Smiley Very Happy

 

Josh


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Registered: ‎19-04-2017
Message 3 of 4 (31 Views)

Re: Cannot register devices on TV anywhere APP

Hi thanks for getting back to me. Yes still same problem, try and view recordings from that devise and still asks me to register it Smiley Sad

Any suggestions?

Daniel

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Message 4 of 4 (13 Views)

Re: Cannot register devices on TV anywhere APP

Hi Daniel,

 

Sorry to hear you're still having trouble with this.

 

I'd like to start from scratch so we can find out at which point the app is failing.
 
First I would like you to uninstall the app. Once you've done that, switch off your device and power it back on again. Then, On a PC or Laptop, go to anywhere.virginmedia.com > My Profile > Device Settings and delete the device from the 'My Registered Devices' section.
 
When that's done, return to your device and download the TV Anywhere app.
 
Once the app has downloaded, sign in using your primary account details. Go to the channel listings and select Channel 4 > Watch Now > Watch On Device. This should then prompt you to register the device.
 
Follow these instructions in this order and let me know how it goes.
 
Speak soon Smiley Very Happy
 
Josh
 


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