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kenmatthews
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Cannot download the new flash player on windows 7 on PC.

I cannot watch 'On the go' anymore, because I cannot download the new flash player, and I've been trying for weeks. I have Windows 7 on my PC. Can anyone help please?

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Crockret
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Message 2 of 16
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Re: Cannot download the new flash player on windows 7 on PC.

Don't use Chrome, use Internet Explorer or Firefox.

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kenmatthews
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Message 3 of 16
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Re: Cannot download the new flash player on windows 7 on PC.

I am using Internet Explorer...

 

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Crockret
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Message 4 of 16
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Re: Cannot download the new flash player on windows 7 on PC.

What happens when you try to update Flash?

 

It might be worth uninstalling Flash completely & starting over.  Make sure you use IE to install from/to.

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kenmatthews
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Message 5 of 16
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Re: Cannot download the new flash player on windows 7 on PC.

I've done all that, it installs to 90% every time, then says it is unable to register Flash.... and that's it... I get returned to the same download page. I go to a help page and I'm caught in a loop that always returns to the same help page. Really, really frustrating!

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frank_gm
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Message 6 of 16
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Re: Cannot download the new flash player on windows 7 on PC.


kenmatthews wrote:

I've done all that, it installs to 90% every time, then says it is unable to register Flash.... and that's it... I get returned to the same download page. I go to a help page and I'm caught in a loop that always returns to the same help page. Really, really frustrating!


Just out of interest, did you do a reboot between the uninstall and the re-install?

 

Nice to be able to post again, after their mistake (removed by the Censorship team).
¡No Pasarán!
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kenmatthews
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Message 7 of 16
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Re: Cannot download the new flash player on windows 7 on PC.

Yes...

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Superuser
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Message 8 of 16
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Re: Cannot download the new flash player on windows 7 on PC.

Try using the uninstaller for Flash here, even as it not installed at present (it will clear out some redundant files left behind): https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html and follow the steps it suggests afterwards too. Then also try this immediately afterwards: go into the control panel -> Internet Options -> Advanced. Then use the 'Reset...' button to put Internet Explorer back to defaults.

 

Then reboot and try reinstalling flash again.

- - - - - -
Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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kenmatthews
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Message 9 of 16
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Re: Cannot download the new flash player on windows 7 on PC.

Many thanks, about to try that now...

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kenmatthews
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Message 10 of 16
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Re: Cannot download the new flash player on windows 7 on PC.

Alas... did everything suggested several times... without success. Many thanks for the suggestion though.

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