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yetanotherlogin
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Cannot access Sky on mobile yet again

Try to access Sky sports and get unknown error occurred. This happens a lot! Usually clearing data for app works. Not this time. Have cleared, deleted and reinstalled app but still it happens. The issue is with Virgin. Currently looking over my mates shoulder as he watches it on the same Android phone I have but he is a sky customer. Is that the solution?
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Forum Team
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Re: Cannot access Sky on mobile yet again

Hi yetanotherlogin,

 

Thanks for posting!

 

Really sorry to hear you're having trouble with your Sky apps.

 

I'd like you to try uninstalling then reinstalling the app on your device as this usually resolves most issues.

 

Also, can you tell me the make/ model of your device and the current software version?

 

Speak soon Smiley Very Happy

 

Josh


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Superuser
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Re: Cannot access Sky on mobile yet again

@Josh_RW  The poster may have been affected by the error that was acknowledged on the status page on the date they posted.  That specific fault was cleared on 27 Feb 2017, I believe.

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Graham
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Re: Cannot access Sky on mobile yet again

Hi Graham_A,

 

That's an excellent point! Thanks for spotting that for me.

 

Hopefully yetanotherlogin's issue is resolved but if not, give me a shout and I'll take a look.

 

All the best! Smiley Very Happy

 

Josh


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