Menu
Reply
On our wavelength
  • 12
  • 0
  • 6
Registered: ‎22-01-2017
Message 1 of 10 (118 Views)

Can't log into sky cinema and sports on samsung s7 edge

After finally getting tv anywhere working on samsung s7 edge.. I am still unable to use the sky sports and cinema apps if I try and log in through the virgin touted.. any ideas anybody???
Reply
0 Kudos
Up to speed
  • 121
  • 6
  • 10
Registered: ‎30-04-2013
Message 2 of 10 (104 Views)

Re: Can't log into sky cinema and sports on samsung s7 edge

When signing in, are you selecting the Virgin Media logo?

Reply
0 Kudos
On our wavelength
  • 12
  • 0
  • 6
Registered: ‎22-01-2017
Message 3 of 10 (97 Views)

Re: Can't log into sky cinema and sports on samsung s7 edge

Yes am using the virgin logo log in.. .. I put my correct feta Ilsley in and it just sits on the same screen.
Reply
0 Kudos
Forum Team
  • 4.38K
  • 150
  • 347
Registered: ‎04-07-2016
Message 4 of 10 (78 Views)

Re: Can't log into sky cinema and sports on samsung s7 edge

Hi steveh1972,

 

Thanks for posting.

 

Sorry to hear you're having trouble with your Sky Apps.

 

Have you tried uninstalling then reinstalling the app? Also, it's good to make sure it doesn't auto-fill the username and password just in case it's been saved wrong.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


Reply
0 Kudos
Joining in
  • 12
  • 0
  • 0
Registered: ‎04-10-2015
Message 5 of 10 (73 Views)

Re: Can't log into sky cinema and sports on samsung s7 edge

I have similar issues with both TV Anywhere and Sky Cinema on both my Samsung J5 (new) and Samsung Tab A6. Both had worked on the Tab A6 previously.

I have uninstalled/reinstalled several times; checked my Android Web Viewer is upto date and even tried Firefox (as per VM website), all no joy.

Can sign in on Sky Cinema but when try to play anything get a 'unknown server error' message. Can't sign in on TV Anywhere at all.

Even rang the Tech guys at VM and got a "sorry, don't know why that's happening, can't help" response.

Not good enough.

Reply
0 Kudos
On our wavelength
  • 12
  • 0
  • 6
Registered: ‎22-01-2017
Message 6 of 10 (68 Views)

Re: Can't log into sky cinema and sports on samsung s7 edge

Tried all the above.. still not working..

Reply
0 Kudos
Joining in
  • 12
  • 0
  • 0
Registered: ‎04-10-2015
Message 7 of 10 (64 Views)

Re: Can't log into sky cinema and sports on samsung s7 edge

I think it's an Android version thing, as in our devices are too new. The TV Anywhere site said Marshmallow wasn't supported. Annoying as the J5 is advertised on Virgin Mobile as TV Anywhere ready...
Not good enough Virgin.
Reply
0 Kudos
Forum Team
  • 18.61K
  • 681
  • 1.39K
Registered: ‎14-05-2013
Message 8 of 10 (50 Views)

Re: Can't log into sky cinema and sports on samsung s7 edge

Hi steveh1972, 

 

Thanks for sticking with us on this one and apologies to hear that you are still having this issue Smiley Sad 

 

TV Anywhere fully supports the newest version of Android. As much as we would love to control what is supported by Sky and their apps, we're not able to. 

 

As a Sky user myself (No VM in my area Smiley Sad) using a Samsung S7 on the Marshmallow software, it's working on Sky Cinema. 

 

Try deleting the app on your device and re-downloading it. If logging in doesn't work then try resetting your password to see if this makes any difference. 

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



Reply
0 Kudos
Joining in
  • 12
  • 0
  • 0
Registered: ‎04-10-2015
Message 9 of 10 (48 Views)

Re: Can't log into sky cinema and sports on samsung s7 edge

Doesn't sort it. I've been communicating by DM with one of your forum team, spent hous on the phone with Tech, been sent out an updated HUB 3.0 and it still doesn't work. As I said above, not good enough.
Reply
0 Kudos
Forum Team
  • 5.24K
  • 164
  • 395
Registered: ‎07-04-2015
Message 10 of 10 (43 Views)

Re: Can't log into sky cinema and sports on samsung s7 edge

Hi doctin42,

I've responded to your earlier post: TV Anywhere

 

Thanks,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


Reply
0 Kudos