Thanks for your post and a huge welcome to the community.
The first question I would like to check here is do you have an active TiVo® connection? If not the app will only work if you do so it may be worth speaking to the team to see if you can upgrade. You can speak to the team on 150 / 0345 454 1111.
If you have got an active TiVo® then has it been installed for over 24 hours?
Let me know.
Kath_F Forum Team
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