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benwilliams3
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Can't log in

Hi. I had my services installed 2 days ago but I cannot access the tv anywhere app. It asks for my log in for the my virgin media log in and it keeps saying my username or password is incorrect. Iv logged in to my virgin media via the website with no issues using same log in details. Any ideas?
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benwilliams3
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Re: Can't log in

On a side note Iv deleted the app and reinstalled and still doesn't work.
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FStoddart
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Re: Can't log in

I am also having problems logging into the app since joining about a week ago.keeps telling me that my username and password are incorrect. Any advice or help greatly appreciated.

 

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Forum Team
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Re: Can't log in

Hi both,

 

Thanks for your post and welcome to the forums. It's great to have you on board with us Smiley Happy I'm really sorry to hear that you're getting an error message when trying to sign in to TV Anywhere. 

 

Do you have an active TiVo® subscription?  If not, you will need one in order to use the app. If you have got one, have you made any changes to it in the last 24 hours? If so then it can take 24 hours for TV Anywhere to sync with the updates. During this time the Username Error message may appear. 

 

Are you able to login to the website version of TV Anywhere on a PC / Laptop? anywhere.virginmedia.com

 

If not then try resetting the password within My Virgin Media and trying again. Make sure you are typing the username and password into the app and not relying on Autofill as sometimes they can add an extra space or auto capitalise the first letter. Both of these would produce this error. 

 

Let me know how you get on. 

 

Thanks,

Kath_F
Forum Team

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