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RockyGrove
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Can't log in to Sky Sports App

I have an Honor 7 Model Number PLK-L01 running Android 6

When I open the Sky Sports App and click the Virgin logo, I get asked for user name and password but cannot enter them as the keyboard won't display.
I have not changed the default font size.

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Re: Can't log in to Sky Sports App

Hi RockyGrove, 

 

Thanks for coming back to me with the extra information Smiley Happy

 

OK, so it may well be something to do with the Sky Sports app and it's compatibility with your device. Are there any updates to run with the app? 

 

It may be worth perhaps deleting the app and re-installing to see if this makes any difference. 

 

Keep me posted on how you get on. 

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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Re: Can't log in to Sky Sports App

Hi RockyGrove, 

 

Thanks for coming back to me so quickly. 

 

I'm glad things are all resolved for you now. 

 

If you have any further issues you know where to find me. 

 

In the meantime, don't be a stranger around the Community! Feel free to browse through the Boards and jump into a thread if you have any advice or tips that may be of use to others.

 

Take care. 

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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Re: Can't log in to Sky Sports App

Hi RockyGrove, 

 

Thanks for your post and apologies to hear you are having an issue logging in to the Sky Sports app. 

 

Are you using your device in Portrait or Landscape mode? 

 

If you've not altered the default font size, have you changed the font? Sometimes this can cause an issue too. 

 

Do you have the same issues logging in to TV Anywhere or Sky Movies?

 

Let us know.

 

Thanks,

Kath_F
Forum Team

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RockyGrove
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Re: Can't log in to Sky Sports App

I am using portrait, I have auto rate but that doesn't work on this page,

I have not changed the font.

I am not subscribed to SkyMovies - I can log into TV Anywhere with no problem.

Thanks

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Re: Can't log in to Sky Sports App

Hi RockyGrove, 

 

Thanks for coming back to me with the extra information Smiley Happy

 

OK, so it may well be something to do with the Sky Sports app and it's compatibility with your device. Are there any updates to run with the app? 

 

It may be worth perhaps deleting the app and re-installing to see if this makes any difference. 

 

Keep me posted on how you get on. 

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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RockyGrove
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Re: Can't log in to Sky Sports App

Amazingly uninstalling and reinstalling worked, despite having only installed first time 10 days ago. Thanks for your help
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Re: Can't log in to Sky Sports App

Hi RockyGrove, 

 

Thanks for coming back to me so quickly. 

 

I'm glad things are all resolved for you now. 

 

If you have any further issues you know where to find me. 

 

In the meantime, don't be a stranger around the Community! Feel free to browse through the Boards and jump into a thread if you have any advice or tips that may be of use to others.

 

Take care. 

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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