Menu
Reply
  • 887
  • 69
  • 274
Crockret
Well-informed
365 Views
Message 1 of 16
Flag for a moderator

CBS Drama

I tried to watch CBS Drama last night & the stream flat refused to start. A split second of black screen was quickly followed by the player disappearing completely.  Other channels appear to start OK.  I restarted my browser, then my machine, then emptied the cache, none of which made any difference.

 

Trying again today, and the problem persists.  I would have put this in the buffering issues thread but it isn't really buffering as it never gets that far.

0 Kudos
  • 887
  • 69
  • 274
Crockret
Well-informed
346 Views
Message 2 of 16
Flag for a moderator

Re: CBS Drama

Over 24 hours later, this channel still appears to be dead.

0 Kudos
  • 887
  • 69
  • 274
Crockret
Well-informed
334 Views
Message 3 of 16
Flag for a moderator

Re: CBS Drama

Still nothing.

0 Kudos
  • 20.93K
  • 769
  • 1.56K
Forum Team
Forum Team
326 Views
Message 4 of 16
Flag for a moderator

Re: CBS Drama

Hi Crockret, 

 

Thanks for your post and apologies for the issues you are having trying to stream from CBS Drama. 

 

I have tested this channel from our end to see if we can access it and it seems to be streaming for me. 

 

Have you been able to stream from this channel since you last posted? Also are you getting this on any other channel?

 

Let me know Smiley Happy

 

Thanks, 

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
  • 887
  • 69
  • 274
Crockret
Well-informed
312 Views
Message 5 of 16
Flag for a moderator

Re: CBS Drama

I've been away for a few days.  Just tried again, still exactly the same.  I just tried 5 other channels which were fine.  (Well, I say, "fine" but of course all the channels skip & buffer, but the other channels do at least start.)

0 Kudos
  • 20.93K
  • 769
  • 1.56K
Forum Team
Forum Team
292 Views
Message 6 of 16
Flag for a moderator

Re: CBS Drama

Hi Crockret, 

 

Thanks for coming back to me on this. 

 

Have you made any changes to your TV Package?

 

I'm not seeing any issue on this end so having trouble trying to replicate this to be able to raise the fault at this end. 

 

The only other thing I can think of is speaking to the team on 150 / 0345 454 1111 so they can take remote access and see this themselves. We can then raise this to be fixed Smiley Happy

 

Let me know how the call goes. 

 

Thanks, 

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
  • 887
  • 69
  • 274
Crockret
Well-informed
285 Views
Message 7 of 16
Flag for a moderator

Re: CBS Drama

Yes, I changed my TV package from XL to L.

What of it?
0 Kudos
  • 20.93K
  • 769
  • 1.56K
Forum Team
Forum Team
267 Views
Message 8 of 16
Flag for a moderator

Re: CBS Drama

Hi Crockret,

 

It seems CBS Drama is only available on the XL package. 

 

As you have downgraded and no longer have CBS Drama included in your package, you will not be able to watch it via TV Anywhere.

 

If you would like access then you would need to upgrade back to XL.

 

You can view the channels here: https://my.virginmedia.com/content/dam/virgoBrowse/docs/VirginMediaTVChannelGuide.pdf

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
  • 887
  • 69
  • 274
Crockret
Well-informed
262 Views
Message 9 of 16
Flag for a moderator

Re: CBS Drama

Thanks Kath.

 

While the link you posted seems to back up what you are saying, it's somewhat at odds with this:

 

cbsD.JPG

0 Kudos
  • 887
  • 69
  • 274
Crockret
Well-informed
261 Views
Message 10 of 16
Flag for a moderator

Re: CBS Drama

Additionally, when I choose a channel that clearly isn't included in L but was included in XL, I get an error message like this:

 

Geo.JPG

0 Kudos