Virgin Anywhere is now seemingly incompatible with every browser available. Due to Chrome dropping support for NPAPI some time ago I've since been using Firefox, but now they've followed suit I'm left with very few options. Firefox now requests a Silverlight installation that I already have, despite repeated reinstalls, and Edge/Opera both tell me I'm using Chrome when I attempt to access anything. What am I supposed to do about this? A service I am paying for is now unusable.
I'm afraid that isn't currently the case. As explained, in Firefox I'm being prompted for a Silverlight installation that's already there and worked fine last week, while Edge is giving me the Chrome error message. Do you want me to provide screenshots?
Jstroud52 wrote: I'm afraid that isn't currently the case. As explained, in Firefox I'm being prompted for a Silverlight installation that's already there and worked fine last week, while Edge is giving me the Chrome error message. Do you want me to provide screenshots?
Firefox 52 removed all support for Silverlight when they removed NPAPI support. The only 'plugin' that still works with Firefox is Flash.
So now you have the following situation:
Firefox - Flash, no Silverlight Chrome - Flash (but not a full version), no Silverlight Edge on a Windows PC - Flash, no Silverlight IE on a Windows PC- Flash, Silverlight Safari on a Mac - Flash, Silverlight
On a Windows PC this means that only IE still supports Silverlight needed to the Sky websites, and is the only browser that can be used across both sites.
On newer Macs (OS X 10.9 and later) Sky have released a Desktop App instead of the Silverlight Player. This means that is a separate program it can be used with Chrome, Firefox and Safari.
The Sky Desktop Player isn't available for Macs running OS X 10.7 or 10.8, these still rely on the Silverlight Player. So on those Macs, it's Safari that's the browser that works across both sites.
The Sky Desktop Player also isn't yet available for Windows PCs, although Sky are working on it.
I appreciate this is complicated, but both Sky and Virgin do know this and are working to make browser choice simple again.
********************************** I work for Virgin Media - but all opinions posted here are my own
Cheers. I'll have a look at this again later, but given that everything worked days ago and I haven't made any updates to my machine I'm not sure the problem is at my end. Firefox have just dropped NPAPI in the way Chrome did months ago, Sky even gave notification that this would be the case.