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BT sport and v500 error message

New package has BT sport, so I try watching on the TV on the Go app but I get the v500 error message. Searching through the chat here hasn't helped. Any ideas? Thanks.

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Forum Team (Retired) BenD_H
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Re: BT sport and v500 error message

Hi Nieldy Smiley Happy


Welcome into the Community, I hope you ahve been well.

There's a few tips you can try for the TV Anywhere when there are some errors or it's playing up. You may only need to try one or two so be sure to give these a good go:-

  • Check that only 2 devices are registered.
  • Sign out and sign back in, after clearing your cache/temp files. Make sure when signing in anywhere, that the caps lock is monitored and the username and password are typed correctly.
  • Reinstall the app itself, after clearing cache and cookies.
  • Check to see if you can sign into TV Anywhere from a PC to see if it streams. Please bear in mind that Chrome isn't supported.
  • Check that your device OS hasn't been changed recently, for example, Android 6.0.1 is unsupported.

Also check out Connecting TiVo to your home network Smiley Happy

Stay in touch and fingers crossed it's sorted for you soon.

Who's who? Find out more about our community members. Good folk to know

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