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HenrikHewson
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BT Sports not streaming on TV Anywhere app.

Hi,

I am unable to watch BT Sports on the TV Anywhere app. The software on my iPad is up to date and I also have the latest version of the TV Anywhere app. When I select the option to watch a BT Sports channel on my iPad, I get a message saying 'connecting to Virgin media' but it times itself out continually. Can anyone suggest a fix for this?

 

Thank you!

 

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Re: BT Sports not streaming on TV Anywhere app.

Hi HenrikHewson, 

 

Thanks for your post and welcome to the forums. 

 

I'm sorry to hear you are having an issue streaming BT Sport via TV Anywhere. 

 

Are you having any issues streaming other programmes? 

 

Have you been able to stream this channel since you posted?

 

Let me know.

 

Thanks, 

Kath_F
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HenrikHewson
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Re: BT Sports not streaming on TV Anywhere app.

Hi Kath,

 

Thanks for your message. I'm still unable to stream BT Sports on the app. I recently upgraded my TV package and I am unable to stream any of the recently added channels. I have reinstalled the TV Anywhere app but it makes no difference. I have also ensured I have installed the latest Apple updates on my iPad, all to no effect. Any help or advice would be much appreciated.

 

Many thanks 

 

Brian 

 

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Re: BT Sports not streaming on TV Anywhere app.

Hi Brian, 

 

Thanks for coming back and sticking with us on this one. 

 

As all the channels that were recently upgraded aren't working, I've re-synced your package from this end. 

 

If you log out of TV Anywhere and back in, does this make a difference?

 

Let me know.

 

Thanks,

Kath_F
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HenrikHewson
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Re: BT Sports not streaming on TV Anywhere app.

Hi Kath,

 

Many thanks for your response. I've reset the app several times now and unfortunately, it has not resolved the issue. Is there a telephone help desk I can contact to progress this issue as, I'm sure you can appreciate, it is extremely frustrating not to have access to the upgraded channels.

 

Thanks again,

 

Brian

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Re: BT Sports not streaming on TV Anywhere app.

Hi HenrikHewson, 

 

Thanks so much for coming back to me on this. 

 

I'm really sorry to hear re-syncing things didn't help on this occasion. 

 

We'll need to replicate this fault with you and then we'll be able to raise to IT. 

 

Give the team a call on 150 / 0345 454 1111 > Option 2 > Option 3

 

Following that path will get you through to the right team to help resolve this. Let me know how the call goes.

 

Thanks, 

Kath_F
Forum Team

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