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HBHoadley
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Message 1 of 7
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App just keeps flashing the screen and says reconnecting using Samsung s5 Android 5.0

The app wont work on either of our phones

Just keeps flashing up reconnecting

Using android 5.0 on samsung galxy S5

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Re: App just keeps flashing the screen and says reconnecting using Samsung s5 Android 5.0

Hi HBHoadley, 

 

Thanks for your post and welcome to the forums. 

 

I'm sorry to hear that you are having an issue with streaming from your S5 devices. This isn't what we like to hear. 

 

What are you doing when this error comes up?

Have you been able to successfully log in? 

 

Have you been able to register the devices?

 

Let me know so I can help Smiley Happy

 

Thanks, 

Kath_F
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ANewMan
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Message 3 of 7
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Re: App just keeps flashing the screen and says reconnecting using Samsung s5 Android 5.0

I am getting the same thing on my Galaxy S6 just says reconnecting
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Message 4 of 7
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Re: App just keeps flashing the screen and says reconnecting using Samsung s5 Android 5.0

Hi ANewMan, 

 

Thanks for your post and welcome to the forums.

 

I'm sorry to learn that your device is showing the same issues as the original poster. 

 

Can you come back to me with the same questions I've asked above?

 

As you have the same device this could be pointing to a wider issue than we first thought. 

 

Come back to me soon.

 

Thanks,

Kath_F
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Dentonvxr
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Message 5 of 7
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Re: App just keeps flashing the screen and says reconnecting using Samsung s5 Android 5.0

I'm having the same issue on my S6. I'm able to log in but just keeps flashing reconnecting.

On mobile signal it works fine. 

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Message 6 of 7
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Re: App just keeps flashing the screen and says reconnecting using Samsung s5 Android 5.0

Hi Dentonvxr, 

 

I have already replied to your thread here: http://community.virginmedia.com/t5/TV-on-the-go/TV-anywhere-app-not-connecting/m-p/2968297#M26494

 

Please make sure you are only posting once about the same issue. I understand it's frustrating when something doesn't work however duplicate posts can make the forums seem busier than what it is and can make us take longer to respond due to needing to discard the duplicate posts.

 

Thanks,

Kath_F
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Kaul
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Message 7 of 7
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Re: App just keeps flashing the screen and says reconnecting using Samsung s5 Android 5.0

Hi, I also had this problem on my s5 and worked out that if i turned off wifi calling it loaded straight up. Then i turned wifi calling back on while in tv anywhere and it started saying reconnecting again.

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