I'm a new Virgin customer and have been trying to setup the Virgin anywhere app on my iPhone but having no luck.
The Virgin equipment is brand new. My phone is iPhone 6+ running latest software. The Virgin box doesn't have any issues connecting to Netflix so I assume its online connectivity is fine, but there's no Ethernet cable in it.
However, when I open the app it says there's no TiVo on the network. I read the troubleshooting page and it says if the IP begins 169 the box isn't on the network - and it does begin 169. It doesn't give me any options though. Does it actually need an Ethernet cable? As I said, the box seems to access the Internet ok.
Thanks Kath. I would like to manage my shows, but it doesn't connect at all - I can't even attempt to stream. If I need an Ethernet cable that's fine but a bit annoying the technician didn't mention this, as it was him that told me about the app
I am sorry to hear that you are unable to use TV Anywhere on your iPhone 6 Plus.
I appreciate all the diagnostics you have tried re-installing the app and a reboot of the TiVo® box. Following on from one of Ernie_C comments. When you went into the Network Remote Control did you make sure that there was a tick in the box then pressed the green thumbs-up button three times on the TiVo® remote? If so what was the IP address after you done that? Is it still showing as 169? I've checked this side and it's currently getting the correct IP address at the moment and I am not seeing any errors. Also the TiVo® has been online for 3 days, you can try another reboot if you can.
If you are getting this message ''Not Connected to TiVo® Box on Home Network'' To use this feature, you will need to connect your TiVo box to the same home network as this device'', then you will need an ethernet cable for which function you are trying to use. That can be using the app as a remote or managing the shows.
Otherwise to stream it should work fine without a cable if the device is registered and your using a streamable channel like Kath_F mentioned.
Sorry for the long message, hope this makes sense. If you need me to go over anything else then let me know