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WhiteyD6
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Anywhere Tv Keeps Dropping device

Hi,

 

Was Wondering if anyone else seems to be having a Problem where every month my registered device this case (my computer)  keeps being told its not a registered, so then i have to remove and add it again. its becoming a joke.

 

thanks

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Forum Team
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Re: Anywhere Tv Keeps Dropping device

Hi WhiteyD6, 

 

Thanks for your post and welcome to the forums. It's great having a new face here even though the circumstances are less than great. We are aware of this issue. 

 

Just to give you an update, the teams have been working on this and we hope to have a resolution soon. 

 

As a work around we are able to add a device change for you which will allow you to register the device however as soon as you log out, you will get the same error again. To get the change added, please give us a call on 150 / 0345 454 1111 and follow the options to speak to the Broadband Faults team. 

 

I know this isn't the best solution but it is only a work around until we can get things back to normal for you. 

 

Keep an eye on the sticky here for further updates: TV Anywhere Device Registration

 

Thanks,

Kath_F
Forum Team

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