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cajx2
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Another device limit reached problem...

Hi,


Been struggling with this for a couple of months now and previous posts don't seem to help.

 

I have one device slot available and am trying to register an iPhone. I still get repeated 'Device Limited Reached' messages when trying to register the iPhone.

 

I have tried logging out and back in (many times) to no avail.

 

Any clues?

 

Thanks in advance.

 

 

 

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cajx2
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Re: Another device limit reached problem...

Should have mentioned that I'm trying to register the device through the SkySports App.

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cajx2
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Re: Another device limit reached problem...

Problem solved. For anyone else, there appears to be a bug in the account page which shows device slots. A device slot may be taken by an old device (and not shown). I rang and Virgin were able to sort it out over the phone. 

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Re: Another device limit reached problem...

Hi cajx2, 

 

Thanks for your post and apologies for the issues you were having with your device being registered. 

 

It's great to see you've kept the thread up to date and even better to see that you've managed to get things resolved. 

 

If you have any further issues, please let me know. I'll happily take a look at things. 

 

Take care, 

Kath_F
Forum Team

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