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theodom
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Another TV Anywhere log in issue

Similar to other people I am having problems logging in to the App. I'm a new virginmedia user but it's over 24 hours since TiVo was installed and I still can't log in to the app.

Anyone any suggestions other than keep trying?

Thanks
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Re: Another TV Anywhere log in issue

Hi theodom, 

 

Thanks for your post and welcome to the forums. It's lovely to have you here within our Community Smiley Happy

 

Apologies for the issues you have been having trying to use TV Anywhere since your TiVo® was installed. 

 

I've gone into the account, re-synced everything and sent some hits down to your TiVo®. Try logging in again and let me know how things go. 

 

Thanks,

Kath_F
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theodom
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Re: Another TV Anywhere log in issue

Thanks for the reply - I've tried logging in again but no luck. I've even deleted the App and reloaded it and tried but still no luck
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Re: Another TV Anywhere log in issue

Hi theodom, 

 

Thanks for coming back to me and apologies to hear that re-syncing has had no effect. 

 

It looks as though we'll need to raise this further up with IT. Give the team a call on 150 / 0345 454 1111 so they can get some screenshots and raise this for you. 

 

Come back and let me know how things go. 

 

Thanks,

Kath_F
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theodom
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Re: Another TV Anywhere log in issue

All sorted now - thanks
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Re: Another TV Anywhere log in issue

Hi theodom, 

 

Thanks for coming back and letting us know things are resolved now. 

 

If you have any further issues you know where to find me. 

 

In the meantime, don't be a stranger around the Community! Feel free to browse through the Boards and jump into a thread if you have any advice or tips that may be of use to others.

 

Take care. 

Kath_F
Forum Team

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