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Sdmdouglas38
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Android 7 update

Updated my Nexus 5x to android 7 and can't watch virgin or sky.What can I do to rectify this.
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Sdmdouglas38
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Android 7 update

Just posted about not being able to watch virgin/sky after android 7 update.Forgot to ask why cant I do a device change when it is obvious that I can't watch anything on my updated phone.
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Re: Android 7 update

Hi Sdmdouglas38,

 

Thanks for your post and apologies to hear that you're not having an luck using your device since updating it to Android 7. 

 

Before updating it, was things working? 

 

If so, re-registering the device should help. You can do this by using a PC/Laptop go to anywhere.virginmedia.com > My Profile > Device Settings. Remove the current registration by clicking on the Delete button. 

 

Once you've done this, using the device you are trying to re-register, open up TV Anywhere and log in. Try to stream Channel 4 and this should then prompt you to register the device. Follow the prompts on the screen and this will register the device for you and streaming will then commence Smiley Happy

 

Let me know how things go.

Kath_F
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