I have just updated my Google Nexus 10 tablet to the latest version of Android, 5.0 Lollipop.
While reinstalling my apps I noticed that the Virgin TV Anywhere app is now listed as "Not compatible with your device" on the Google Play Store. I'm assuming this is because the app hasn't been upgraded for the new OS, or at least the OS version flag hasn't been updated on the app.
Do any of the moderators know if there's a timeframe for the TV Anywhere app to be updated so it is compatible with Android 5.0?
Can someone from VM please inform me/us how we can escalate our concern. Clearly the forum posts aren't taken seriously, I appreciate that you are getting updates from another team, but someone really needs a kick up to backside.
Ok, Android 5 (Lollipop) has been just been released for general use. However the preview developers version has been out for months. Why can Virgin not get their app ready in advance so that it's available for Lollipop on customers phones/tablets.
That is why Google has a developers version out in advance.
I just do not understand.
It was the same when KitKat came out.
Saying it is on it's way is just not good enough these days.
I have Lollipop on my Nexus 7 but cannot use TV Anywhere !!!!!!!
Sticking up a notice of this sort on the forums is a bit like putting a notice in the proverbial locked filing cabinet in the disused lavatory with a sign on the door saying "Beware of the leopard".
Maybe a push notification to app users might have been useful? Not sure if it would have stopped me updating to Android 5.0 (which is a brilliant update, especially on older devices like the Nexus 10), but it would have appeared more organised.
As fergiet says, Virgin's app team should be a bit more on top of this. Virgin TV Anywhere is the only app out of dozens I regularly used before the upgrade that now doesn't work. The BBC seem to have managed to keep their iPlayer app up with no outage period. Even Catchup TV works, despite their current browser-based difficulties.
I understand that, with the exception of a few Motorolla devices, that Android 5.0 is only on "Nexus" branded devices, but it's not as if Nexus devices are exactly super rare. Sure, not as many devices as Samsung et al, but there's a fair number out there, and they'll be running stock Android.
Basically what I'm trying to say is I'm not impressed, which is a shame because in general Virgin have been very impressive since I've recently returned to their services. </rant>