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BB123
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Although TV Anywhere is registered to my tablet, it's not working

Hello, I have registered TV anywhere to my Galaxy Tab S2 but when I try to watch TV on my tablet I am told that Device Registration is Required. When attempting to Register I am taken to the Device Registration screen where it confirms I am already registered. Please help

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Re: Although TV Anywhere is registered to my tablet, it's not working

Hi BB123,

 

Thanks for your post and apologies to here you are having an issue using TV Anywhere on your Tablet.

 

The device registration error message can come up for a few reasons. It's always best to delete the registration and re do it. You can do this by following these steps: 

 

> Using a PC/Laptop go to anywhere.virginmedia.com > My Profile > Device Settings. Remove the current registration by clicking on the Delete button. 

 

> Once you've done this, using the device you are trying to re-register, open up TV Anywhere and log in. Try to stream Channel 4 and this should then prompt you to register the device.

 

> Follow the prompts on the screen and this will register the device for you and streaming will then commence Smiley Happy 

 

Come back and let me know how you get on. 

 

Thanks,

Kath_F
Forum Team

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Re: Although TV Anywhere is registered to my tablet, it's not working

Thank-you for taking the trouble to help with my problem. After deleting the registration and starting again, everything now works as expected. Thanks again

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Re: Although TV Anywhere is registered to my tablet, it's not working

Hi BB123,

 

Thanks for coming back and letting us know things are resolved now. 

 

If you have any further issues you know where to find me. 

 

In the meantime, don't be a stranger around the Community! Feel free to browse through the Boards and jump into a thread if you have any advice or tips that may be of use to others.

 

Take care. 

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out