Can you also please confirm what issue you are having with your TiVo® as I'm confused by your posts--you have stated that we need to fix your problem with TV Anywhere, then the TiVo®, landline and broadband and then you posted that you can access programmes via your TiVo® fine. In your last post, you state that your landline hasn't worked in three weeks and that you have tested the handset already. Are you getting no dial tone on the line?
I have asked you twice to provide details so that I can arrange an appointment to get these issues investigated and resolved, but you have not sent any such details back to me. I'd love to help, so I'm sending you another private message requesting those details again.
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everything is fine on the Tivo apart from Netflix which is broken. (Movies and Sports play and record just fine)
I CAN watch things on sky sports and sky movies websites it's ONLY when I try to watch anything live on YOUR tv anywhere site that I am told I need to subscribe to watch..
The phone line has no dial tone and has not had for weeks. It can be rung fine. The same handset works as I plugged it into the second line
The internet slows to a crawl most evenings. Right now I am posting from my back up FTTC line because it's 8:46 and I actually want to use the internet so I have to use this until your connection speeds up after 1am.
I only have 1 username and password and it's the one i log into My VirginMedia with.
That's about it!
I've sent you 3 PM's including one today with all the info you require. If you don't get that nothing I can do about it - they are all saved in my sent folder.