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HattyBiffa
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'Access denied' trying to register device on android tablet

Hello,

 

Trying to set up 'TV anywhere' for my parent on an android tablet (one thats listed as suitable).

I have logged in on the tablet, however when I click to stream to tablet it states I need to register device. When this has been clicked it bring up a grey 'access denied' page. It hasn't been registered to any other device. 

I have also tried clicking the settings cog and it doesn't bring up any options to register the device...

 

Any help please,

Thanking you muchly!

 

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iconibear
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Re: 'Access denied' trying to register device on android tablet

I have had the same problem, looking into other users who suffered the same thing, I discovered the solution. Log into VirginMedia as the main account holder, then go to the MyProfile tab, then you will see the Manage Accounts tab.

The account you used to sign in TV Anywhere should be there, click on the view/change link where the services for that ID are listed.

Scroll down to TV Anywhere and change the access from no access to your chosen rating, 18 is better for most adults.

I received a conformation email within 10 minutes of the change confirming my access change.

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