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justcallmedave
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Access denied on TV Anywhere

I have the TVA app on my Samsung S6 and when I want to watch a programme the app asks for the device to be registered. However when I press the ok button to register the screen comes up with the VM logo and states access denied.

Anyone any ideas on how to get past this and register my phone.

Thanks.

Dave.
3 x TiVo 500gb boxes, 1 x V+HD, TV XL, BB 60mb + phone
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Forum Team
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Re: Access denied on TV Anywhere

Hi Dave, 

 

Thanks for posting and apologies for the issues you are having re registering your device. 

 

The first thing to make sure is that the Samsung 6 is no longer registered. Using a PC / Laptop go to anywhere.virginmedia.com > My Profile > Device Settings

 

Delete the Samsung from there so you have a remaining device slot. 

 

On your device, open the TV Anywhere app and select Channel 4 > Watch Now. 

 

This should then prompt you to register the device. 

 

Has this made any difference?

 

Let me know.

 

Thanks, 

Kath_F
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