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JohnS1401
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90 minutes and 6 people...

No, nothing to do with football, just my experience of customer services tonight whilst trying to sort an issue for my 75 year old father!

 

Absolutely scandalous.....I'd love someone from virgin to get hold of a copy of the call I made tonight and listen to the pathetic service I received...I've never been as dissatisfied with customer service in my 40 years of life and my father was sat there just gobsmacked!

 

I went to his house at just over 8.30pm and with the amount of time I was kept on the phone I was late picking my wife up on her evening out and she had to walk 10 minutes before I got to her, so am in the doghouse with her too...

 

To top it all...I got absolutely nowhere with the issue I tried sorting....

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Re: 90 minutes and 6 people...

Hi JohnS1401, 

 

Thanks for your post and apologies to hear about the troubles you've faced Smiley Sad 

 

We'd love to be able to help you but in order to do so we will need some information regarding what the issue is. 

 

Include as much details as you can as well as error codes, message, what device make and model you;re using. 

 

Once we receive your reply we will be able to help. 

 

Thanks,

Kath_F
Forum Team

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