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Eandm2006
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2 issues: cant use registered device and new device has issue

hello

I bought a new device (Lenovo 3 Yoga) and swapped one registered device for this.    However I cannot play Sky Cinema on this - I get an error message saying that this will not support streaming services, but no streaming is being tried.    Can you help with this please?

since I tried to register the above device, the iPad I have registered will not work, saying the number of devices registered is exceeded.   I've not tried to change this, it should work.

Can you please help?

[MOD EDIT: Subject heading changed to assist community]

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Eandm2006
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Re: 2 issues: cant use registered device and new device has issue

anyone able to help with this?

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Re: 2 issues: cant use registered device and new device has issue

Hi Eandm2006

 

I'm sorry to learn about the problems you're experiencing with your TV Anywhere devices at the moment. When you log in to check your current registered devices, are you seeing the Lenovo and the iPad there?

 

If you've reached your device change limit, respond to my private message with the requested information and I'll add a change to help you get this working.

 

Apologies again for the inconvenience caused, we'll talk soon

Craig


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